No Questions Asked Return Policy
So you don't love the item(s) you ordered and would like to return the items for a store credit, but are scared of being hassled by a not-so-fun returns department? No problem! If you are not 100% satisfied with your purchase from Nuwear.com you can return your item(s) for store credit or exchange of goods within 365 days of purchase no questions asked! We will gladly take back any item(s) you have purchased at Nuwear.com as long as it complies with the below guidelines.
- Item(s) must be unworn, unlaundered, and in the state you received them.
- Item(s) must be in original brand packaging.
- Returned within 365 days of delivery (1 full year!)
- All items purchased as discontinued/clearance cannot be returned.
- We love to give gifts, however all free and promotional items cannot be returned.
*Please understand that we can only issue a credit back to your banking/credit card within the first 30 days of purchase. However Store credits or exchange of goods can be issued up to 365 days after purchase.
In order to provide you with the amazing shipping rates you love, we leave return shipping costs up to you. Many other companies charge a flat rate return fee on their prepaid return labels; we find this return method to be overpriced and insulting to our customers. Instead we leave return shipping up to you so you can choose your favorite return shipping method and most affordable option.
How to Return or Exchange your purchase
At Nuwear.com we pride ourselves in customer care, so you can be guaranteed an easy, painless, and no questions asked return policy. Please follow these few easy steps below to complete a return.
Please ship your return to the address below:
- To submit a return, please visit the RMA section in My Accounts. If you made your purchase as a guest, please use this form to submit your request.
- Select the order and item you would like to return and reason for return, then submit the RMA for approval.
- You will receive an email within 1 business day approving your return (please note: some returns may not be excepted if they do not comply with the return policy, please reference our No Questions asked Return Policy to insure a quick and easy return).
- After your return has been approved please visit the My Accounts section to print out your prefilled return form (a link to this form will be emailed to you immediately after approval).
- Simply send us your return with your prefilled return form to the address below and your good to go!
- Once the item(s) is received and inspected by the Nuwear fulfillment warehouse, it usually takes 24 to 48 hours for the return to be processed and the store credit to be issued to your account.
20911 Johnson Street, Suite 105
Pembroke Pines, FL 33029
If you have any questions or concerns prior to returning items, please don't hesitate to call us toll free at 1-877-568-9327 or click here to contact customer support.